My Store operates under a deep understanding of the complexities of shipping alcohol within Australia. Our policy is designed to comply with the diverse state and territory licensing laws while providing a reliable and secure service for your purchase of Australian beverages and spirits.

Age Verification: The Foundation of Our Policy
No order will be delivered without proof of age (18+) from the recipient. This is an Absolute Compliance Standard enforced by our couriers. Orders returned due to the recipient being underage or a lack of available ID will not be refunded the shipping fee, and a re-shipping charge will apply.

(Shipping cost is €5.99 per order, with **free shipping on orders over €35. Order processing time is 1-3 business days. Estimated delivery time is 3-5 business days post-dispatch.)

Processing Efficiency: 1-3 Day Turnaround
We are committed to processing all orders—picking, quality checking, and securely packing—within 1 to 3 business days. We continuously monitor our fulfillment process to maintain this swift turnaround, ensuring minimal delay before handover to our shipping partners.

Transit Times: 3-5 Business Days Standard
Our standard delivery window is 3-5 business days from dispatch. This estimate is an average across the Australian mainland. Customers in certain remote areas, particularly those requiring air-freight components or multiple regional transfers, should allow for up to 10 business days. We ask for your patience, as the secure and compliant transit of liquor is the priority over aggressive speed promises.

The Free Shipping Incentive
We offer complimentary standard shipping on all orders over €35. This is a significant logistical value, as the actual cost to ship a heavy, fragile package of alcohol across Australian distances is considerably higher than our flat rate. This offer is only available for a single shipment to one valid Australian address.

Mandatory Packaging Standards
All bottles are packed using Environmentally Friendly Air-Pouch or Recyclable Pulp Inserts within sturdy outer cartons. Each carton is sealed with tamper-proof tape and marked with “FRAGILE – LIQUOR CONTENTS – ADULT SIGNATURE REQUIRED” decals. This dual labeling ensures the package is treated with care by all logistics personnel and clearly signals the legal requirement at the delivery point.

Handling of Delivery Exceptions
We understand that sometimes an adult cannot be present. If an initial delivery attempt fails, the courier will typically attempt a second delivery or hold the package at a secure parcel facility (e.g., Post Office or Depot) for a brief period. The customer is responsible for collecting the parcel or arranging the re-delivery within the carrier’s timeframe. If the item is returned to My Store due to non-collection or two failed attempts, we will contact you to arrange re-shipment, incurring the full freight cost.

Restricted Delivery Locations
We are unable to ship to PO Boxes, Locked Bags, or parcel lockers for any order containing alcohol due to the mandatory age verification requirement. A physical address with an adult present during delivery hours is essential. Furthermore, due to complex biosecurity and liquor licensing hurdles, we currently do not offer international shipping for our Australian beverage selection. Our focus is strictly on domestic compliance and secure service.